Hair dye went wrong!

Treat the first part of the appointment as your consultation, make sure that (before your hair is washed) the hairdresser takes a good look at it whilst you explain what you want to achieve and ask them what their plan of action is. If it doesn't sound right to you make your apologies and leave - you are not obliged to carry on with the appointment.

You can still contact the salon where you originally got it done and tell them you are not happy with it though, it doesn't matter that you didn't say anything at the time, you just explain that you didn't notice until you'd styled it yourself - I've had a few experiences where they have styled it in a way that has hidden bad cuts and colours until I've washed it myself and found the mistakes.

(also, you haven't said where the salon is in the world so I'm not sure you'll get any responses about experiences with that particular place! 😉 )

I googled the salon and the only hit was in Leicester,  so was it that on? I don't think we have any members that have said they're in Leicester, so don't know if you'll get any help on that specific salon.

Lauralei has good advice about the appointment though.

Always give the salon that did your hair a chance to fix it. They should not charge for fixing, either, you can still go elsewhere if they say they can only fix it with another paid service. It could be an honest mistake or inexperience. If it was a month ago it's too late to go back, but within days is fine for sure.

I can't blame her for not going back. I've had a couple of bad experiences, one just last year, and I just can't do it... but then I'm not good at being loyal to hairdressers anyway. I don't think I've been to one more than twice in 25 years!

Yeah I'm the same, I know giving them another chance is the done thing but when I got that really stringy, overly layered 'bob' a while back I was afraid I'd end up bald if I gave her another hack at it! Sometimes it's great to go back and let them know what happened and give them a chance to make it right and sometimes you just have to cut your losses and run!

Firstly, thank you for all the replies and advice so far. I really appreciate it. 🙂

@lauralei13 - Thank you very much for your advice regarding the first part of my appointment.

@Janineb - Apologies! Yes it is the Leicester one. They have others but it'll be Leicester that I'll be going to. I know someone who works at another branch and I asked her if the salon would be able to fix it, to which she said, "Yes."

I know I can go back to the original place but I feel like the trust has been broken now, if that makes sense? I explained what I wanted (I couldn't have been more clear), so if she couldn't do it the first time how can I trust her a second time? I think time was an issue for her as well. My hair is extremely thick so a dye job takes a little longer for me so I felt she rushed it. I also got it cut at the same time which isn't fantastic and isn't quite what I asked for but I can live with it. In total I feel like like my hair does not reflect what I asked for. Even simple layers she didn't do correctly for me.

I just need to decide now whether I should:
1.) Cover it all as close to my natural colour (but I'd rather not touch my roots/natural hair).
2.) Cover just the blonde bottom part as close to my natural colour.
3.) Allow them to try and fix it.

Has anyone had any experience or know anyone who has successfully had a bad ombre sorted out? I'm not sure which option to take to be honest. A part of me has wanted ombre for a while but the other part of me just wants a no-hassle fix that'll leave me feeling more confident.

I imagine what they'll do is take the blonde a little further up your hair in certain parts to break up the line, if it was me I'd probably ask if they intend to just add more blonde or if they are also planning to add darker lowlights to blend with your natural colour. Maybe have a think about whether you'd be happy with more of it going blonde, or if you'd be happier with darker bits added as well and if they can't add darker bits whether you'd just prefer them to try to get all the blonde back to something close to your natural colour, if you think about your options beforehand you'll probably feel less pressured during the appointment making any decisions you need to make.

I imagine what they'll do is take the blonde a little further up your hair in certain parts to break up the line, if it was me I'd probably ask if they intend to just add more blonde or if they are also planning to add darker lowlights to blend with your natural colour. Maybe have a think about whether you'd be happy with more of it going blonde, or if you'd be happier with darker bits added as well and if they can't add darker bits whether you'd just prefer them to try to get all the blonde back to something close to your natural colour, if you think about your options beforehand you'll probably feel less pressured during the appointment making any decisions you need to make.

So one option would be for them to add more blonde (and possibly darker lowlights) to break the line up. Is there an option of going the opposite way and putting darker lowlights (if possible) through the blonde so I have more brown? Or can they just find a 'middle' colour that blends into my natural hair and the blonde?

I'm not knowledgeable at all when it comes to hair dye, sorry! So any advice/opinions are more than welcome.

Well I'm not a hairdresser so I'm just speaking from experience with things I've had done to my own hair in the past, but I'd say you need to specify that you don't want it to end up blonder and see what they suggest. I'm not sure about the middle colour thing, I think it'll prob be a case of breaking up the line with either more blonde, added brown or a mixture of the two, but I could very well be wrong! It'll prob depend on your hair colours, condition and style what they decide is best to do but if you at least know how much blonder or darker you're happy to go then you can steer them in the right direction!

If you are not satisfied with the services they did for you. just go there and ask them to fix it. They will work to fix it without costing extra from you. If not, then warn them to leave the review on listing sites which may help you. Or you should try different hairdresser to fix it as this will leave the only option with you.