Nightmare at the Hair Salon

Wow, so sorry to read that this happened to you. I think it's safer at the moment to just get a fresh haircut and get some damaged bits off, and baby your hair. I wouldn't recommend dying it again, in case the same thing happens again, but also because your hair is now damaged. What about using non damaging direct dyes for a while? I know you wanted highlights but I really think saving your hairs condition is probably best

I know this was awhile back but for future readers perhaps this will be helpful.

Heat reaction to bleach is a chemical reaction between lightener and metallics, minerals, well water, chlorine, medication or copper piping buildup on the hair. This can be prevented by doing a hard water or clarifying treatment.

I stole this from Olaplex's site but it is fairly common knowledge for older stylists as far as i know. The heat reaction can also happen once and never happen again btw.

I assume that they know it is heat reaction since they have given you the remedy....clarifying shampoo.

You said you live in the city so it isnt well water and not likely minerals, city water does have chlorine though. You said not likely the medications....so chlorine or copper pipes?

I assume that they know it is heat reaction since they have given you the remedy....clarifying shampoo.

Well, yes, it's obvious it's something along those lines. That doesn't mean they

Remedy or not though, it's useless now she won't be getting her hair bleached again for a while... So using a remedy after the thing it's supposed to be avoiding, but that will also potentially cause more damage is not just putting the cart before the horse, it's then backing over the horse with the cart!

I completely agree.

I ment they were giving her the remedy....because they planned on "fixing" her hair in a week or whatever. Either way it doesnt make much sense for them to plan on even trying to fix anything for a month or more. I don't think clarifying shampoo is going to help her hair recover at all though so i'm not sure what kind of plan they had other then planning on frying her hair when they went to "fix" it. This is why i dont go to salons they have messed up my hair many times from chopping off 8 inches and adding a layer for "trims" to dying my hair completely the wrong color by mistake.

Update - The salon cut a rather large chunk of my hair off to do a compatibility test.  Actually if I had known how large the piece was going to be I would've declined but it all happened so fast.  They gave me a free haircut from the salon director (which would've cost almost £75 normally), and I must admit it was the nicest haircut I've had in a long time but wouldn't be able to afford him on my own. He told me he still had my hair products in his office and asked if I wanted them back (I said no).
The compatibility test went ok apparently and I was scheduled to go in for hair colour and touch up the highlights.  But in the end I was too nervous to go through with it and cancelled. 
I'm now touching up just the roots with permanent colour and using a temporary colour on my whole head.  It looks ok but I'm not really too excited about my hair at the moment.  I was liking the look of highlights while it lasted 🙁